Terms and Conditions

Introduction

The named person who makes the booking must be one of the guests who stays. She or he must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to.

Any booking of three or more people of the same sex will need the owners’ agreement before a booking is made (unless they are members of the same family, but from different generations).

We reserve the right to refuse a booking, but of course treat everyone equally and fairly.

The property/camping pitch is let strictly for holiday use and no ‘right to remain’ exists for the guest or anyone in the party.

We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property.

Hellesveor Holidays shall not be held responsible or liable for any loss or damage suffered by you or members of you party.

Website accuracy 

Whilst every care is taken to ensure that the details in this website, including any promotional emails, are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof. We are not responsible to you for unforeseen events or matters over which we have no control.

While we do our best to ensure that all offer information is up to date and accurate, very occasionally some advertised short breaks in certain accommodation may not always be available on all the dates advertised. Please enquire when booking.

Online Booking

Please check all personal details at the time of booking. We cannot take responsibility for booking or personal detail errors. All address and contact information must be correct at the time of booking for a successful payment to be processed. In the event of an unsuccessful payment we reserve the right to cancel your holiday if payment is not received within 7 working days.

All communications are sent via our email server and rely on a valid email address being supplied. We cannot take responsibility for loss of communication e.g. booking confirmation emails etc… If contact information is incorrect, we will make every effort to supply you with the relevant booking confirmations and receipts.

Communicating with you

We carry out most communication with you by email. We’ll keep your details on record, but we promise never to pass information on to other companies. We will only email offers and updates about Hellesveor Holidays occasionally, and of course we’ll take you straight off our mailing list if you ask us to.

How to pay

All payments need to be made in pounds sterling.

At the time of booking you can either:

• Pay in full.
• Or, as long as the start of your holiday is more than 6 weeks away, you can opt to pay £75/£100 (camping/static caravan/cottage) of the full amount to secure the booking, and pay the balance 6 weeks in advance of your stay. Failure to pay the full balance by the due date may be treated as a cancellation.

Damage/Accidents

Our guests tend to be careful and we appreciate this very much. Sometimes accidents happen, and we ask that you let us know about any accidental breakages straight away so that we can arrange repairs/replacements before the next guests arrive. Please don’t try to fix things yourselves (for example washing throws or curtains which can, and do, shrink)… we’d rather know, and deal with things later.You are liable for the full cost of any damage caused to, or within, the property, during the rental period.

Non-availability

In the very unlikely event that the property you have booked becomes unavailable or unsuitable for your holiday for reasons beyond our control, we will make every reasonable effort to arrange suitable alternative accommodation. If this is not possible, or is not acceptable to you, our usual cancellation policy will apply (see below).

The property description 

We make every effort to describe properties and facilities as accurately as possible, and to keep information up-to-date. Details are given in good faith and we cannot accept responsibility or liability for differences or for any disappointment caused where a guest has differing expectations to those detailed in the description.

Standards 

We take pride in our accommodation, and maintain facilities to a high standard, however sometimes things do break down or malfunction. Please let us know straight away if something isn’t working, and we will make every effort to sort it out straight away.

Cancellations

If you have to cancel, the following conditions apply:

• Deposits are non-refundable.
• Balance payments will be refunded in full if the cancellation is made more than six weeks prior to the arrival date.
• Balance payments for cancellations within six weeks of the arrival date will only be refunded if the property/pitch can be re-booked.
• For all refunds, we deduct a £10 administration fee.

Arrival and departure times

We request that you arrive at or after midday (3:00pm for cottage or cabin) on the first day of your stay, and depart by 10:00am on the last day. This is to make sure that our housekeepers have enough time to prepare for the next guests or the campsite grass to be mowed. Camping/touring pitches are often ready from 11am onwards, please just give us a ring to check whether your pitch is ready.

Dogs

We love dogs but respect the fact that not everyone does. Please keep them under close control on the campsite and off the furniture in the caravan/cottage.

Obviously, you will pick up after your dog at all times and will take exceptional care to check garden/camping areas when you leave. We request dog stays must be notified at the time of booking.

Smoking

We have a no smoking rule in all properties. We ask you not to smoke inside any property please, including sheds and outbuildings, and to clear any smoking litter outside.

Safety and security during your stay

Due to the rural nature of our site, there are obviously natural hazards such as uneven steps and stiles. Also, within the caravan and cottage, there are dangers such as sharp knives and a wood burner (cottage only). Please have fun, but also please be aware of the risks and supervise/advise children accordingly. We cannot take responsibility for injury, however caused. Vehicles are parked on site at their own risk. Hellesveor Holidays accept no responsibility for them.